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Employee - Conflict Resolution

February 5, 2015

HR legislation is daunting for employers, and many managers are fearful of employment law and the complexity of the procedures. They are worried about potential costs and compensation claims. We can give managers more confidence by coaching them or even role-playing a situation.

This work is not really outsourcing as much as it is training. Everything in the workplace today is so formalised, and managers are scared of talking to their staff, or of asking them how they feel.

Such behaviour is not good for an organisation, You can’t outsource disciplinary processes – they have to be handled by line managers. A line manager’s job is to make sure the team is performing, and any issue is in the first instance for the line manager to deal with. Some parts of HR are very difficult to outsource, and discipline is one. Dealing with a problem at work is all about trust, and it’s up to the organisation to decide how to deal with the problem.

Cost, such a common reason for outsourcing other areas of HR, is rarely the focus when it comes to dealing with staff problems. However, technology could be. A well-built IT system that ensures a proper audit trail could be extremely valuable if a case escalates. A lack of skills is a good reason to turn to outsourcers, but even here it pays to think long and hard about who is doing what: there still needs to be a strong strategic element in the firm's thinking.

Using Outsourcers can be useful in specific cases. If, for example, there is a grievance against a member of the HR team, the need to be seen as independent would be important. Or a company might benefit from an independent outsider after a dispute has been settled, to ensure the issue is finally laid to rest and that it does not become corrosive.


Outsourcing has traditionally focused on administrative or lower-grade HR functions, but increasingly companies are turning to outsourcers to handle disciplinary cases and grievances, too.



















For more advice on Conflict Resolution  -- please contact us.


We can outsource all of your selected HR functions.

We can also recruit staff for you either working externally or in-house on your premises.



Knight Hamilton Search - offer guidance on the latest employment law issues -- at our next HR Conference on 23 July.


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