Some of Romania's Advantages (compared to India and other offshore countries) include:

Very low cost and high quality call centre agents.

Romanians are the best linguists in Europe.

They have excellent clear English and very similar culture to the UK.

They have superior pronunciation and intonation etc. for telemarketing and help desk customer support
-- So end clients and prospects are not upset.
-- So call scripts will be quickly understood.

Workforce with good knowledge of English, French, Italian, Spanish, German, Romanian and Hungarian<.br />
Romanian call agents are positive, service minded and friendly.

Only 2 hours time difference to the UK
-- So UK staff and Romanian call agents work in a similar time zone
-- So calls to the UK can be made during UK normal daytime hours and Romanian working hours

Only 3 hours flight time - from the UK
-- So if necessary - Call centre review meetings can take place by traveling to Romania and returning on the same day or the next day
-- Or visits can be easily made to the UK by our Romanian project managers.

Romania has an intrinsic cultural and linguistic ability to supply services powered by IT technologies such as call centers.

Also an IT industry developed around excellence centers of Bucharest, Iasi, Cluj and Timisoara.

Romania is in the process of deregulation and the Romanian telecommunications industry has advanced technologies, with good cable and satellite links to all major countries.

International call centre companies operating in Romania can have very competitive international connectivity tariffs.

Knight Hamilton provides a unique building, infrastructure and technical environment in which to operate low cost state-of-the-art call centres.

Operating in our state-of-the-art, web-enabled customer call centres, our trained customer services operators will act as an extension of your own business.