Our Call Centre Benefits include:

  • Effective customer acquisition, retention, loyalty & development
  • Customer service departments or help desks etc.
  • Allow new companies to 'Hit the Ground running'
  • Outsourced call centre operations offer clients great flexibility
  • To give extra capacity when the demand on the company's own call centre is too high for its current capacity
  • We can also help you cope with seasonal and campaign driven call volumes
    -- so that your own staff can concentrate on core activities whilst remaining focused on the job at hand.
  • A service for demand outside normal working hours
  • The ability of a call centre operator to mix time zones and offer a competitive advantage.
  • We offer a full range of market research services
    -- Telephone interviewing (Multi Language), Desk research, Focus Groups, Depth Interviews, Online Surveys
  • We can work on client data 'live' and in real time from existing client databases
  • Obtain access to the very latest call centre technologies without expensive outlay.
    -- Instead of establishing your own call centre, and having to find new premises or find new available space in your own premises, deploying infrastructure (telephony lines, PABX, computers, software), hiring people, training your staff, monthly expenses, fees and taxes, salaries etc.
  • All of our technology is state of the art including -- advanced call scripting, predictive dialer, IVR, CTI.
  • Our sophisticated telephone systems can handle thousands of simultaneous calls.
  • We offer you the benefit of these solutions without your capital investment or ongoing maintenance costs.
  • The ability to scale up and down as required results in cost savings for our clients.
  • We are still open when you are closed -- Today's changing lifestyles mean customers often demand service around the clock.
  • We are available to take your calls 24 hours a day, every day. Your customers are very important to us, so there will always be someone to receive their calls.
  • It may not be necessary for our clients to outsource everything but just a certain part of their workload.
    -- Allowing more effective planning of our clients own in-house skills and resources.

More of our Call Centre Benefits

  • Better cost control and less financial risk
  • Allows a company to avoid the costly overheads
  • Allows clients to focus on their core competencies
  • Allows clients a wider customer base to do business with
  • Offers an economical means of reaching diverse and widely distributed customer groups
  • Clients can fine tune offerings to specific customer groups
  • Allows customers easy access to experts
  • Facilitates business round the clock and in any geography
  • Help in dealing with a complex labour market
  • Better capability to handle volatility
  • Telemarketing, E-marketing, Mailing, Key Account Development, Lead Tracking
  • List Cleaning, Conditioning & Mining, Information Gathering
  • Event Building, Market Research, Seminar & Conference Booking
  • e-commerce, Welcome Calls
  • Product testing and recalls
  • Anything which generates spikes and large call volumes
  • All Aspects of CRM Outbound services
  • Changing your image on the market
  • More flexibility and support for your current and future products/services
  • Support in launching new products/services
  • A call centre is a useful marketplace intelligence system.